Your business’ technology is critical to its productivity, but unfortunately, this technology can (and at some point, likely will) break. So, what do you do if and when it does?

Let’s go over some of the options that you have to consider.

Generally Speaking, Businesses Have Three Options for their IT Support

A business in need of maintenance and support services for its information technology systems can approach this need in three different ways:

An In-House Team

If your business has a team member or a department that works on the technology that your operations rely on, you rely on in-house IT resources. 

A Break/Fix Provider

These IT companies are those that are called upon to resolve existing IT issues and repair needs.

A Managed Service Provider

These IT companies work with businesses on an ongoing basis to assist them with their IT, proactively dealing with potential issues rather than waiting for them to arise.

In terms of these options, a business that utilizes an in-house team isn’t restricted to using just those resources, either. Many businesses supplement their internal resources by outsourcing some of their IT responsibilities to one of the other options. Otherwise, outsourcing all of the IT needs that a business has is a common tactic for businesses (particularly those too small to dedicate an employee to their technology maintenance).

However, the aforementioned options for outsourcing aren’t exactly equal. There are a variety of reasons that working with a managed service provider (MSP for short) is the better call. Now, are we biased in saying that? Slightly—but that doesn’t mean we’re wrong.

Why Working with an MSP is the Better Business Decision for Your Technology

Let’s run through the scenarios surrounding break/fix IT services and the experience to be had working with an MSP when a critical piece of business technology goes on the fritz.

Business A relies on a break/fix provider for its IT needs. One day, a few of the business’ workstations suddenly can’t connect to the server, leaving many of Business A’s employees stranded. To solve the problem, Business A reaches out to its provider. Unfortunately, their IT provider isn’t able to send someone out to their location for a few hours—or potentially, days—and when the technician does arrive, it takes a few additional hours to diagnose and correct the issue. Meanwhile, money goes out the door every hour Business A’s IT is unavailable, both in terms of lost productivity and in payroll. Business A is then on the hook for the repair costs which, depending on how long the issue takes to resolve, could be quite substantial.

Business B, on the other hand, relies on an MSP like Dresner Group for assistance with its technology, paying each month for services scaled to its needs. By utilizing modern remote monitoring and maintenance tools, the MSP is able to remotely keep an eye on Business B’s infrastructure. As a result, issues are caught early or are mitigated proactively through these remote capabilities, before they create the expenses that accompany downtime. Business B can therefore keep their IT in line while still maintaining their budget while helping to ensure their profitability.

Which would you rather be, Business A or B?

Working with us can help ensure that you’re more like the latter. Find out more about our services by giving us a call at (410) 531-6727 today.