One of the key benefits of managed IT services is right in the title. It’s managed, meaning that you don’t have to worry about maintaining or configuring your systems. Many small businesses see these kinds of advertisements out in the world but don’t necessarily understand what services are being marketed to them. We’ll take a deep dive into what you can expect from “managed” services for your organization.

Defining Managed Services
Managed services are any services your organization takes advantage of that aren’t managed directly by your company. Perhaps the best example is comparing it to the way the average consumer uses their email. Let’s say you use Gmail as your preferred email service for personal use. Do you manage the mail server running Gmail? Probably not, making the average Gmail user a patron of managed services. If you think about it in this sense, any service that your organization doesn’t manage on its own could be considered a managed service.

In the case of managed IT services, the term “managed” means anything that’s not hosted on your infrastructure or maintained by your on-site employees. This can be anything from cloud-based data storage and web applications to entirely hosted hardware infrastructures that are accessed virtually through the cloud. If you can think it, you can build it--the technology infrastructure of your dreams, without all of the frustration of managing and maintaining it on your own.

The rise of managed IT services has its roots in break-fix IT, where businesses would take their technology to a specialist in order to get issues resolved. This approach meant that they didn’t need employees to maintain the technology on-site, but it also came at a steep cost. Break-fix IT companies would take advantage of businesses that came to them in this fashion, taking care of immediate problems without taking measures for the long term. This meant that businesses would often experience even more issues without addressing the overarching problem, leading to wasted dollars and wasted time.

Now, back to the “managed” part. When a business isn’t managing its own IT, they don’t have to worry about these issues because they are being addressed by a company that A.) Knows how to take care of technology, B.) Takes proactive measures to ensure issues don’t reoccur, and most important of all, C.) Can save your business precious time and resources that can be better spent on other tasks. Imagine having enough time to invest in new outreach initiatives for potential clients, or finally having enough in your budget to not only invest in new technology solutions but implement great ways to increase your bottom line.

Dresner Group specializes in providing small businesses with the managed services they need to stay competitive with larger organizations. Managed services often come at a better price point than hiring an entire internal IT department, making it an attractive option for both businesses that don’t have resources to maintain an on-site infrastructure and those that have enough of a staff to manage one, but not enough to maintain it properly. We can either supplement your current help or function entirely as an outsourced IT provider. All you have to do is reach out and ask what we can do for your business.

To learn more about the managed IT business model, reach out to us at (410) 531-6727.