For a lot of businesses, 2020 has seen some major challenges. Many SMBs feel like they are in a snow globe attached to a paint mixer that is always switched on. With all the problems laid out in front of them, many businesses have decided that in order to protect their business that they would subscribe to a strategy of proactivity. Let’s take a look at a couple of ways managed services help keep you ahead.

What is it to be Proactive?

It’s all about preventing issues and risk. Being proactive is simply action taken after a risk assessment. Many times, risk is inherent, so being proactive is just managing situations to keep risk at bay. It goes without saying that taking proactive steps, especially in business, can be some of the most effective strategies to get ahead. Why is this? It comes down to time. 

When a person sees a problem and fixes the problem, the time that is spent fixing the problem is waste, especially when taking proactive action could eliminate the problem in the first place. Managed services are predicated on this very concept. The more you do to keep problems from presenting themselves, the more time there is to be productive. We measure this in uptime.

Downtime, the Business Killer

Your business isn’t Google. It isn’t Google in 2013. That was the year that Google went down for almost five hours. Imagine five hours without Google! It cost the company--in 2013--an estimated $545,000. Now, Google can afford that, but it just illustrates how expensive downtime can be. It can be problematic in several ways, including:

• Customer frustration - Downtime is extremely problematic for your customer relationships. Not only does extended downtime flood your business with calls and messages, it also fosters distrust. 
• Staff frustration - For many small businesses, employees wear a couple different caps. One of those caps, that many workers would rather not wear, is that of a customer service representative. If someone on your production team can’t get at the resources they need to do their jobs, you are paying them to either be PR or janitorial staff. Either way, they tend to get impatient pretty quick when they can’t do what they were hired to do.
• Exorbitant cost - The two previous examples fuel rising costs. If you are paying your employees and they aren’t producing anything tangible, you are losing money, period.

Limiting downtime is a priority for every well-run business, otherwise you are just throwing away money. 

Proactive Services

At Dresner Group, we have a couple proactive solutions that can really benefit your business. They include:

• Remote monitoring - By remotely monitoring your network and infrastructure, our expert technicians can see if there are inconsistencies, infiltrations, or irregularities that we can take care of before they become problematic. By staying ahead of hardware issues and monitoring for malware and other network-related issues, you avoid the downtime it takes to fix these issues when they come to a head.
• Cloud computing - Another option is to take your computing infrastructure offsite. Cloud solutions often come with comprehensive management baked into the price so that your employees will have anytime, anywhere access to the data and applications they need. 
• Patch management - Software vulnerabilities can be exploited by hackers and cause significant devastation on your company’s network. By updating all of your software systems with the latest updates, you mitigate the risk that comes from running older versions of software.

Proactivity doesn’t just happen, you have to make it happen. If you would like to stare down some of the biggest risks to your technology and data, and improve your business’ uptime, call us today at (410) 531-6727.